The technique of catering service This skills of catering services. Our country has all walks of life. The catering service industry is the most common industry. There are many talked skills in catering services. These words can improve customers' interest. Next, I will take you to learn about the related content of the dining service skills in detail. Mathematical skills of catering service 1 When serving customers, you must bring a word in the words to learn polite words, such as sorry, sorry, please rest assured, etc., do not burst!
In speech communication, avoid display facts, for example, customers ask if there is a one -time spoon here, and answer it directly or not, which will look more stiff. Disadvantages of disposable chopsticks.
Is to introduce dishes to customers, you can recommend it from an objective third angle. For example, XX dishes are a favorite dish for many customers. Do you want to try it?
In comparison to attract customers' interest, such as saying to the customer: Sir, the dishes you ordered are big dishes, the time will be relatively long, it is better to order a snack, you can get it on the table immediately, you can get it in 7 minutes, you can be in 7 minutes. Eat it.
Is when communicating with customers, carefully observe his eyes and learn to look at it. This kind of order will look more natural.
The hard recommendation dishes, sometimes customers are unacceptable and can give customers a choice question. For example, do you want Coca -Cola or Orange Sauce? Orange juice is squeezed. Will this be better?
This skills of catering service 2 1. Guests want the waiter to pack the dishes and pack a box of rice. The waiter should take the initiative to ask: "Do you need to prepare a pair of chopsticks?" 2. The waiter in the meal when he heard the guest answering the phone and had a guest. Meaders should immediately prepare a set of tableware. 3. The guests need to record the phone number or "important". The waiter should take the initiative to send the writing and book (or a piece of paper). 4. The guests are very slow, their eyes are looking around, and their expressions are anxious. The waiter should immediately step forward to appease the guests "Hello, if you are in a hurry, I can help you urge the dishes."
5. The guest brings its own wine. The waiter should take the initiative to take the initiative to take the drinks they carried on the guests. 6. Guests stand in the gift cabinet and watch the gift. The welcome members have the responsibility to step forward to introduce the guidelines for the guests. 7. As soon as the guest enters the room, prepares to take off the coat. The waiter should immediately take over the jacket on the guest's hand and say, "Let me help you hang the jacket." 8. The guests walked out of the private bathroom and prepared to go to the bathroom, but I did n’t know the location, my eyes were everywhere, my eyes were everywhere, my eyes were everywhere, my eyes were around, and my eyes were everywhere. Look at it. Meaders should immediately step forward, "Hello, what can you help you?" Instructions for the guests. 9. Drink too much for guests. Meaders should give guests a cup of strong tea. 10. The guests sat on the sofa in the front hall to smoke. Mevilians should send the pan -cylinder to the guests. 11. When the guests pull out the cigarettes from their pockets, their eyes look around. Meeser should immediately take out the lighter from his pocket to smoke the guests. 12. Guests eat because the food is too spicy. The waiter should send a cup of warm water for the guests. 13. Guests enter the store from the door and have no welcome led. A waiters should take the initiative to ask the guests if they are reservations. 14. Guests have children to eat. Meaders should take the initiative to prepare the baby chair. 15. When the guests are not invincible. Is to solve problems for guests (or change wine) for guests. 16. The guests have been ordered, but the number of people is temporarily reduced. Meaders should take the initiative to ask guests if they need to reduce vegetables (but pay attention to dishes with low profits and low prices). The basic requirements of the restaurant waiter's polite term The first step of the restaurant waiter work in the restaurant. Use a polite language to receive guests to introduce meals and answer questions, which will not only help improve the quality of service, but also help the quality of service, but also help Expand the communication function of language. Therefore, waiters must pay attention to polite language, so that they are calm, euphemistic, and soft tone. To reach the beauty of language, the waiter must pay attention to start from the following aspects: (1) There must be a name for speaking, and the tone must be stable. Every time you speak to dining guests, you apply the title of "You". The words "please" should be added to the words, such as "please sit" and "Please wait." The requirements for guests cannot be met. Sorry such as "I'm sorry". Speak tone should be stable and kind, so that people feel enthusiastic. (2) Speaking elegance, conciseness, clear, don't be vague, 噜 Su. Wen Ya is polite; simplicity is to be concise and clear. One sentence can be made clear, without two words; it is clear that people can understand when they can be heard. (3) Speaking euphemism, enthusiasm, not stiff and cold. Especially explanation, attitude is more enthusiastic. (4) Pay attention to language and art, speak for a complete semantic, in line with grammar. Sometimes, the waiter was out of good intentions, but because the meaning of speech was incomplete and unsuitable, it would misunderstand the guests. If the waiter saw the guest's rice finished, he wanted to add some food to the guests and asked, "Do you still have a meal? ? "In this way, it is easy to cause resentment. If you modify it a little, say, "I'll add some rice to you", the guests will feel comfortable when listening. (5) Pay attention to the expression of the expression with guests. The good cultivation of the waiter is not only in the beautiful language, but also in the manner and expression. If the guests go to the restaurant to dine, although the waiter said "Hello! Please sit", but there is no smile on his face and careless. It will cause guests' dissatisfaction. It can be seen that not only uses language, but also to cooperate with expressions and actions. The polite term is the basis of polite service term. In interpersonal communication, the use of polite words has become an important symbol of measurement of language beauty.
The background knowledge 1: Polite language of traditional service companies (reference) The first meeting: "Jiu Yang" Visually visit others: "Visit" "Stay" Please help people: "Driving" In the convenience: "Borrowing the light" Please guidance: "Ask" n Like insights: "Gao Jian" Return to the original: "Back" Welcome to buy: "Gui" Old man age: "Gao Lian"
In the first way: "Lost" On gift work: "Ax is positive" waiting for guests: "Wait" Inned forgiveness: " long time no see:" Longer " The trustees:" Please " " Say " Please answer:" Excuse me " gift gifts : "Swordsman" Thank you: "Thank you" Background knowledge 2: Polite titles summarized by Taiwan service companies: (Reference) The title comparison good wording is not good The wording I, we, we, our guys you, you, you, you , Mr., wife, your old man, your wife n The gentleman and the man who is with you ladies and daughter's old gentleman and old man Mrs. Mrs. Mrs. You two, two people, two people , yes, yes, yes, yes, yes, yes Yes, ah I understand it. Knowledge 3: The polite term that serving the company should be promoted (reference) The greetings: Hello! good afternoon! good night! respect: You your two positions of all bit
ladies n lady nThe guest Coustone Senior Qian Gongxian: Please call me Xiao Li. The is not expensive, my surname is king. Irdial (referring to yourself) Father/family Solemn words: I will leave first. Men asked! I must do my best! This: The weather is good today! did you read the news yesterday? Lunjin: Do you think it is appropriate? How do you think of dealing with the problem? Can you answer this way? The euphemism: Please help me. The really added a lot of trouble. The place where the hospitality is not weekly, so stay tuned. Congratulations: Good New Year! The Spring Festival is good! Happy holidays! The step step by step! Congratulations to getting rich! The is winning! Sta comfort: Please don't worry! Please don't be sad! I must do my best! The answer: Thank you! thanks again! Is see tomorrow!
The technique of catering service
This skills of catering services. Our country has all walks of life. The catering service industry is the most common industry. There are many talked skills in catering services. These words can improve customers' interest. Next, I will take you to learn about the related content of the dining service skills in detail.
Mathematical skills of catering service 1 When serving customers, you must bring a word in the words to learn polite words, such as sorry, sorry, please rest assured, etc., do not burst!
In speech communication, avoid display facts, for example, customers ask if there is a one -time spoon here, and answer it directly or not, which will look more stiff. Disadvantages of disposable chopsticks.
Is to introduce dishes to customers, you can recommend it from an objective third angle. For example, XX dishes are a favorite dish for many customers. Do you want to try it?
In comparison to attract customers' interest, such as saying to the customer: Sir, the dishes you ordered are big dishes, the time will be relatively long, it is better to order a snack, you can get it on the table immediately, you can get it in 7 minutes, you can be in 7 minutes. Eat it.
Is when communicating with customers, carefully observe his eyes and learn to look at it. This kind of order will look more natural.
The hard recommendation dishes, sometimes customers are unacceptable and can give customers a choice question. For example, do you want Coca -Cola or Orange Sauce? Orange juice is squeezed. Will this be better?
This skills of catering service 2 1. Guests want the waiter to pack the dishes and pack a box of rice.
The waiter should take the initiative to ask: "Do you need to prepare a pair of chopsticks?"
2. The waiter in the meal when he heard the guest answering the phone and had a guest.
Meaders should immediately prepare a set of tableware.
3. The guests need to record the phone number or "important".
The waiter should take the initiative to send the writing and book (or a piece of paper).
4. The guests are very slow, their eyes are looking around, and their expressions are anxious.
The waiter should immediately step forward to appease the guests "Hello, if you are in a hurry, I can help you urge the dishes."
5. The guest brings its own wine.
The waiter should take the initiative to take the initiative to take the drinks they carried on the guests.
6. Guests stand in the gift cabinet and watch the gift.
The welcome members have the responsibility to step forward to introduce the guidelines for the guests.
7. As soon as the guest enters the room, prepares to take off the coat.
The waiter should immediately take over the jacket on the guest's hand and say, "Let me help you hang the jacket."
8. The guests walked out of the private bathroom and prepared to go to the bathroom, but I did n’t know the location, my eyes were everywhere, my eyes were everywhere, my eyes were everywhere, my eyes were around, and my eyes were everywhere. Look at it.
Meaders should immediately step forward, "Hello, what can you help you?" Instructions for the guests.
9. Drink too much for guests.
Meaders should give guests a cup of strong tea.
10. The guests sat on the sofa in the front hall to smoke.
Mevilians should send the pan -cylinder to the guests.
11. When the guests pull out the cigarettes from their pockets, their eyes look around.
Meeser should immediately take out the lighter from his pocket to smoke the guests.
12. Guests eat because the food is too spicy.
The waiter should send a cup of warm water for the guests.
13. Guests enter the store from the door and have no welcome led.
A waiters should take the initiative to ask the guests if they are reservations.
14. Guests have children to eat.
Meaders should take the initiative to prepare the baby chair.
15. When the guests are not invincible.
Is to solve problems for guests (or change wine) for guests.
16. The guests have been ordered, but the number of people is temporarily reduced.
Meaders should take the initiative to ask guests if they need to reduce vegetables (but pay attention to dishes with low profits and low prices).
The basic requirements of the restaurant waiter's polite term
The first step of the restaurant waiter work in the restaurant. Use a polite language to receive guests to introduce meals and answer questions, which will not only help improve the quality of service, but also help the quality of service, but also help Expand the communication function of language. Therefore, waiters must pay attention to polite language, so that they are calm, euphemistic, and soft tone. To reach the beauty of language, the waiter must pay attention to start from the following aspects:
(1) There must be a name for speaking, and the tone must be stable. Every time you speak to dining guests, you apply the title of "You". The words "please" should be added to the words, such as "please sit" and "Please wait." The requirements for guests cannot be met. Sorry such as "I'm sorry". Speak tone should be stable and kind, so that people feel enthusiastic.
(2) Speaking elegance, conciseness, clear, don't be vague, 噜 Su. Wen Ya is polite; simplicity is to be concise and clear. One sentence can be made clear, without two words; it is clear that people can understand when they can be heard.
(3) Speaking euphemism, enthusiasm, not stiff and cold. Especially explanation, attitude is more enthusiastic.
(4) Pay attention to language and art, speak for a complete semantic, in line with grammar. Sometimes, the waiter was out of good intentions, but because the meaning of speech was incomplete and unsuitable, it would misunderstand the guests. If the waiter saw the guest's rice finished, he wanted to add some food to the guests and asked, "Do you still have a meal? ? "In this way, it is easy to cause resentment. If you modify it a little, say, "I'll add some rice to you", the guests will feel comfortable when listening.
(5) Pay attention to the expression of the expression with guests. The good cultivation of the waiter is not only in the beautiful language, but also in the manner and expression. If the guests go to the restaurant to dine, although the waiter said "Hello! Please sit", but there is no smile on his face and careless. It will cause guests' dissatisfaction. It can be seen that not only uses language, but also to cooperate with expressions and actions.
The polite term is the basis of polite service term. In interpersonal communication, the use of polite words has become an important symbol of measurement of language beauty.
The background knowledge 1: Polite language of traditional service companies (reference)
The first meeting: "Jiu Yang"
Visually visit others: "Visit"
"Stay"
Please help people: "Driving"
In the convenience: "Borrowing the light"
Please guidance: "Ask"
n Like insights: "Gao Jian"
Return to the original: "Back"
Welcome to buy: "Gui"
Old man age: "Gao Lian"
In the first way: "Lost"
On gift work: "Ax is positive"
waiting for guests: "Wait"
Inned forgiveness: "
long time no see:" Longer "
The trustees:" Please "
" Say "
Please answer:" Excuse me "
gift gifts : "Swordsman"
Thank you: "Thank you"
Background knowledge 2: Polite titles summarized by Taiwan service companies: (Reference)
The title comparison
good wording is not good The wording
I, we, we, our guys
you, you, you, you
, Mr., wife, your old man, your wife n The gentleman and the man who is with you
ladies and daughter's
old gentleman and old man
Mrs. Mrs. Mrs. You two, two people, two people
, yes, yes, yes, yes, yes, yes Yes, ah
I understand it. Knowledge 3: The polite term that serving the company should be promoted (reference)
The greetings: Hello!
good afternoon!
good night!
respect: You
your two positions
of all bit
ladies n lady
nThe guest
Coustone
Senior
Qian Gongxian: Please call me Xiao Li.
The is not expensive, my surname is king.
Irdial (referring to yourself)
Father/family
Solemn words: I will leave first.
Men asked!
I must do my best!
This: The weather is good today!
did you read the news yesterday?
Lunjin: Do you think it is appropriate?
How do you think of dealing with the problem?
Can you answer this way?
The euphemism: Please help me.
The really added a lot of trouble.
The place where the hospitality is not weekly, so stay tuned.
Congratulations: Good New Year!
The Spring Festival is good!
Happy holidays!
The step step by step!
Congratulations to getting rich!
The is winning!
Sta comfort: Please don't worry!
Please don't be sad!
I must do my best!
The answer: Thank you!
thanks again!
Is see tomorrow!