I don't know anything about jewelry. I am going to try to work in the jewelry shop. I now want to know the foundation of jewelry in advance .. Netizens can help me .. Thank you! I wish netizens happy every day. happy!
4 thoughts on “As a salesperson in the jewelry store, what should I learn from everything about jewelry?”
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I work in the jewelry shop. In fact, there are not many professional knowledge, mainly serving etiquette, and communicating with customers. It is important to guide consumption. Basic knowledge includes the basic nature of common precious metals: gold, silver, platinum, and 钯. There is also the basic nature of common gems such as diamonds and red jewels. Professional knowledge can be slowly familiar after work, mainly for service, to actively communicate with customers. If you have any questions, you can ask me again.
Fully display jewelry jewelry
Due to the lack of understanding of jewelry knowledge, the salesperson's display of jewelry is very important. When many salespersons proposed to take a piece of jewelry, they opened the counter mechanically. After taking it out, they submitted the customer to exaggerate the style. In fact, when you start to take out diamond jewelry, you should first describe the cutting of the diamond, and keep swinging the diamond jewelry with your hands, and the manual mouth also moves. Will imitate your movements to observe the diamonds, and ask what is "Belgium cut" and what is "firecorns" ... Sales workers can answer. Such a question and answer is the skill of showing the jewelry jewelry. Don't just be limited to your own description. This is easy to produce a boring taste. When the customer chooses the style of the style, the salesperson should recommend the two styles in time and the unchanged jewelry with a greater contrast and the customer choose to observe the longer time. The style represented by the two styles should be re -described. This is easy to lock and narrow the style and scope of customer choices.
4. Using the doubts raised by the customer, try to introduce the opportunity to introduce jewelry knowledge
the more jewelry knowledge the customer knows, the feeling after buying will get more. Satisfy. When a lady put on a newly bought diamond ring to go to work, she always hopes to attract the attention of my colleagues. When someone sees this diamond ring, she will talk about the endless knowledge of the diamonds she knows, and fully get the spiritual enjoyment of a diamond. At the same time, she is also advertising for you. As the saying goes: "Satisfied customers are the best advertisements", "the most influential advertisement is the people around them." But if you are willing to listen or not to explain the knowledge of jewelry, you will also attract customers' boredom. Therefore, the timing is very important, seizing the opportunity throughout the process of sales, especially when customers ask questions.

5, guide consumers to get out of the purchase misunderstanding, and avoid weaknesses and cleverly explain diamond quality
due to the misleading of some marketing units, many consumers make many consumers When buying diamonds, the origin is required to be in South Africa, and the clarity is VVS level, and the evaluation is excellent. In the case of such problems, the salesperson should not be simply said, nor should not be responsible. For example, when the customer asked whether there is a South African diamond, we can first say that there are (otherwise the customer may turn his head and go), and then tell consumers that the diamonds are actually measured by the 4C standard. Diamonds are good, and most of the diamonds in the world are made by Daibels. It is better to say that our diamonds come from Daibis. For the grade of diamonds, when a salesperson obtains a certificate, he should first grasp the initiative, that is, to take a look before handing it to the customer, and to avoid the diamonds according to the grade level. Clearness is used as a figure, and Bai Du is used as a long phase. It is recommended for customers. It combines the principles and conditions of diamond grading and prices to persuade customers.
6. Promoting transactions
Due to the relatively high value of jewelry, it is a large expense for customers. Therefore, it is often heavy before the final transaction. The depression is not resolute, and it will even be placed temporarily, and the phrase "turn around again" may not be back. This requires the salesperson to take a distraction method to reduce the pressure of customers. For example, to talk about the popularity of jewelry for their colleagues or customers, they can also take out several grade jewelry boxes for customers to choose.

7, after -sales service
. When the customer decides to buy and pay, the salesperson's work is not over. First of all With maintenance knowledge and spreading some new jewelry knowledge at the same time, for example: "If you don't wear, please place this jewelry separately and do not stack it with other jewelry." This remark immediately attracted customers' attention: "Why?" "This is because the hardness of the diamond is very hard, 140 times harder than red sapphire, and 1000 times harder than crystal (this may be the topic of her office). If it is stacked, it will damage other gems." The words of blessings instead of the commonly used "Welcome to the next time", such as "May this diamond bring you a better future", "May this diamond bring you a happy life" and so on. Always.
It is best to learn some basic knowledge first, and go to the major jewelry cities. Usually, there are any jewelry in the jewelry city. Learn some about the basic distinction and identification. Those places are the fastest places to learn, and there is no need to pay money, and some people will tell you seriously. My collection experience is so much.
You can not understand jewelry, but you need to know how to deal with customers. Basic industry terms still need to know.
The websites to learn jewelry, such as Shenzhen Jewelry Network, China -Hong Kong Jewelry Network.
, I think I still buy a book of jewelry business. It is very simple. I do n’t have to read professional books. I ca n’t understand it at the beginning.