Legal analysis: 1. You can negotiate with the operator to solve or request the consumer association to mediate 2. A complaint from the relevant departments 3. The state regulations that gold jewelry is a special product, and the non -quality problems will not be returned. Within three months, if there is a quality problem, you can contact the merchant to return. Legal basis: Article 45 of the Consumer Rights Protection Law of the People's Republic of China Article 45 For the state regulations or commodities agreed in the state or consumers and consumers Or return. Two repair during the warranty period cannot be used normally, and the operator shall be responsible for replacing or returning the goods. For large -scale commodities of repairs, packaging, and refund, consumers require operators to repair, replace, and return goods, and operators shall bear reasonable expenses such as transportation.
Legal analysis: 1. You can negotiate with the operator to solve or request the consumer association to mediate 2. A complaint from the relevant departments 3. The state regulations that gold jewelry is a special product, and the non -quality problems will not be returned. Within three months, if there is a quality problem, you can contact the merchant to return.
Legal basis: Article 45 of the Consumer Rights Protection Law of the People's Republic of China Article 45 For the state regulations or commodities agreed in the state or consumers and consumers Or return. Two repair during the warranty period cannot be used normally, and the operator shall be responsible for replacing or returning the goods.
For large -scale commodities of repairs, packaging, and refund, consumers require operators to repair, replace, and return goods, and operators shall bear reasonable expenses such as transportation.