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Questions about a booking? Want to list your tours with us? Or just need a hand choosing the right guide? Real humans on the other end — ready to help, every day of the week.
Tell us what you need
Whether it's a booking change, a refund question, or a partnership idea — drop us a line and we'll route your message to the right team within one business day.
Pick the channel that suits you
From a quick phone call to a detailed email, here's every way our team is available — wherever you are in the world.
Support hours
Holiday hours may vary. Phone support closes 30 minutes earlier.
After hours? Email usOur home base in San Francisco
We're a small but mighty team of 28 — half of us remote across four continents, half of us at our Mission District office. Stop by, write in, or call. We genuinely love hearing from travelers and guides.
Things travelers ask us every week
Can't find what you're looking for? Our support team is one click away — but here are the answers to the questions we get most often.
Read the full FAQOpen the booking confirmation email and click "Manage booking," or message us with your booking reference (GG-####) and the new date. Most guides can reschedule up to 48 hours before the tour starts.
Free cancellation up to 7 days before most tours, and 24 hours for day trips. Refunds land back on your original payment method within 5–10 business days. Each tour's specific policy is shown clearly on its page.
We'd love to hear from you. Send a partnership inquiry through the form above with "Operator inquiry" selected, and our partnerships team will reach out within two business days. We currently work with guides in 47 countries.
Every review on GetGuide is tied to a verified booking — you can't review a tour you didn't take. We also use automated fraud detection and a human moderation team to keep reviews honest.
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